Super Cruise 2021 Frequently Asked Questions

Super Cruise 2021 Frequently Asked Questions

Super Cruise 2021 Frequently Asked Questions

The team at Choose Your Cruise are ecstatic to announce our brand new Super Cruise in 2021. In response to continuing travel restrictions due to the impact of COVID-19, Choose Your Cruise have made the decision to postpone the 2020 music cruises and move them to 2021 and 2022. We have been working hard behind the scenes and have secured Royal Caribbean’s Ovation of the Seas departing Sydney on 23-30 November 2021 presenting the world’s biggest music cruise!

Both Cruisin’ Country & Rock the Boat will operate as two separate festivals running simultaneously on the one ship for 7 spectacular nights for a “Super Cruise”, the very first of its kind!  We are also pleased to advise that many of the headline performers and around the ship bands & musicians from the 2020 cruises have been rebooked for 2021. Full line-up and artist information can be found here: http://www.supercruise2021.com.au/

During this difficult time in the world and travel industry, however we can assure you that the safety and quality of entertainment on board are at the forefront of our decision making and would not put any of our guests at risk. You may have some questions regarding health and safety for passengers on board next year, along with what this new cruise concept may look like. Please find below some of the most-asked questions we have received regarding 2021’s cruise:

Royal Caribbean Health and Safety Policies

Please note that the below health & safety update is from Royal Caribbean’s website & correct as of the 30th of July 2020. As further updates happen, we will inform our guests accordingly. 

What is the latest update on Coronavirus (COVID-19) Health Protocols?

Royal Caribbean are currently laser-focused on additional safety enhancements for their return to service. To develop our future boarding screening process and updated health protocols, Royal Caribbean is collaborating with government health authorities, the Cruise Lines International Association, and their own team of medical experts. These are not yet finalized, but when they are, Royal Caribbean will publish them online and notify all guests and travel advisors proactively.

Royal Caribbean knows that their guests who are 70+ years old and those with chronic conditions are especially eager to understand what cruising will look like in the future. Please know that every decision Royal Caribbean makes, and all the fine-tuning they are doing, has their guests’ well-being in mind. 

Royal Caribbean has developed a comprehensive plan to respond to COVID-19 situations, just in case.  Preparedness is key!

If someone should fall ill or display symptoms while sailing, Royal Caribbean have rigorous protocols in place, including intensified cleaning, air filtration and sanitising procedures and medical isolation.

Each ship has had its inventory reviewed and are all well-equipped with supplies and personal protective equipment, such as masks and medicine.

 

What measures are being taken to keep all passengers & crew healthy?

Everything Royal Caribbean do, onboard and on land, is about safeguarding our guests and crew. Our ships provide a worry-free holiday! Here are some steps we are taking to ensure that we keep you healthy.

  1. REDUCED TRAVEL TO IMPACTED COUNTRIES: Along with a team of medical experts and guidance from health organisations, we are monitoring the situation and either cancelling or modifying itineraries to impacted areas.
  2. ENHANCED BOARDING SCREENING: At the pier, all guests participate in mandatory screenings that include exclusion due to travel based on temporary restrictions and even a thermal scan to check everyone’s temperature. Some guests may be subject to a secondary review. Dependent of screening results, some guests may be denied boarding to ensure that we keep our ships healthy and safe.
  3. HEIGHTENED SANITATION AT CRUISE TERMINALS Before and after all sailings, the cruise terminal is thoroughly sanitised. And, boarding, each ship undergoes deep sanitation using industry-standard cleaners proven to combat bacteria and viruses.
  4. ADDITIONAL SANITATION SAFEGUARDS ONBOARD OUR SHIPS With the guidance of the World Health Organization and US Centres for Disease Control, all ships across the entire Royal Caribbean International fleet have elevated sanitation procedures. Key areas, which include our public venues and toilets, are sanitised approximately every 30 minutes.
  5. HAND SANITISERS EVERYWHERE: One of the best ways to stay healthy is to keep your hands clean. So, we have increased the availability of hand sanitiser stations and continue to enforce hand cleansing at all food venues onboard. Hand sanitisers are effective against a broad number of pathogens, including Coronavirus (COVID-19).
  6. ENHANCED MEDICAL PROTOCOLS: We have rigorous medical protocols in place to help those who aren’t feeling well, like complimentary medical consultations for guests with fever or flu-like symptoms, medical isolation when warranted, and intensified ship cleaning, air filtration and sanitisation procedures.
  7. STATEROOM CLEANLINESS: Guest staterooms are thoroughly cleaned twice a day. During instances that guests display flu-like symptoms, their stateroom will receive an additional deep-cleaning.
  8. DAILY HEALTH UPDATE ANNOUNCEMENTS: During each sailing, the Captain makes two announcements each day to remind guests to wash their hands often, use recommended coughing etiquette and to report any high fever or flu-like illness symptoms immediately.

 

What can I do to help keep fellow passengers & crew healthy?

After toilet visits and before meals and snacks (it is a cruise, there’s lots of that), make sure to wash your hands thoroughly with soap and water for at least 20 seconds.

If you happen to sneeze or cough, cover your nose and mouth with tissue (or your upper sleeve) – never your hands or without covering your nose and mouth. It is a polite thing to do.

Use hand sanitiser often. Rub the gel thoroughly and in between your fingers, until your hands are dry.

Our crew members are required to report illness immediately, and our guests are encouraged to do the same! If at any time you experience flu-like symptoms, such as chills, cough, runny nose, fever, congestion, or a sore throat – visit our Medical Facility immediately for a complimentary check-up. Our doctors and nurses are always ready to assist with careful evaluation and treatment. They also do house calls and can evaluate you in your stateroom.

 

What are the new cancellation terms & conditions for 2021?

If you have transferred your booking from Cruisin’ Country 2020, Rock the Boat 2020 or Bravo 2020 or used a Choose Your Cruise Future Cruise Credit to pay for your cruise, those funds remain non-refundable at all times. The below cancellation fees will be deducted from your transferred funds or Future Cruise Credit if your 2021 booking is cancelled and the remainder held as a Future Cruise Credit to be redeemed 31 August 2022 for a Choose Your Cruise Music Cruise departing by 31 December 2022.

Please see below for the full schedule of cancellation fees.

Date Penalty
Immediately – 20 September 2020  $150 per person
21 September – 31 March 2021 $250 per person
01 April 2021 – 30 June 2021 50% of total holiday cost
01 July 2021 – 01 August 2021 75% of total holiday cost
02 August 2021 – No Show 100% of total holiday cost

 

Please note your travel consultant may have a service fee charged on cancelled bookings on top of the above-mentioned cancellation fees. Please contact your travel consultant for specific details on this.

Travel Insurance/Passports
What are my options regarding cover for travel insurance?

Comprehensive Travel Insurance is compulsory for travel to New Caledonia (including cruising) and should be taken out at the time of placing your deposit. For all travel insurance queries please contact your specific provider or Travel Agent for details. All policies vary significantly and will need to be advised on an individual basis.

Will I need a Visa or passport for this cruise?

A passport is required for Super Cruise 2021. As we travel to New Caledonia & Vanuatu during the voyage, we are leaving Australian waters so a valid passport will be required to clear customs to board the ship. Please note, it is a requirement to have a minimum of 6 months validity on your passport from the date you arrive back in Australia at the end of your cruise. Be sure to check this as if you have a current passport with less than six months left on it, you will need to get a new one before you board.

Australian passport holders do not usually require a Visa to travel to New Caledonia. It would be best to check with your travel agent at time of booking just in case.

Artist Performances/Shows
How will you monitor who should/shouldn’t be in a show?

Rock the Boat headliner shows will be in the Royal Theatre and Cruisin’ Country headliner shows will be in TWO70. Due to the advanced technology onboard Ovation of the Seas we are working through different options that we can use to ensure guests are only attending their ticketed events along with staff on the doors to check.

Do I need to reserve tickets for any shows?

No, you do not. There will be two sittings for each headliner show which are governed by your dining time. This gives everyone the opportunity to see each of the headliner shows without worrying about missing out on a seat in the theatre. The rest of the shows around the ship are general admission, so you can pick and choose which ones you want to see each day.

Is entertainment on board free?

All artist performances, onboard experiences and entertainment is included in your ticket price. NOTE* Some extra Ovation of the Seas shipboard activities such as bingo and fitness classes incur a minimal charge. Refer to your cruise compass daily in-room newsletter for further information whilst onboard.

Will there be an artist signing?

Yes, there will be separate artist signings for Cruisin’ Country and Rock the Boat.

Will I be able to line up for a show?

Yes, you will be able to line up for ticketed shows if you wish. All seats are available to all guests with a ticket for that show and there will be a seat for you in the theatre if you line up or not.

What happens if an international artist cannot attend?

By paying your deposit, you are purchasing the cruise experience as a whole and not for specific individual performers shall there be a cancellation or change in the artist line-up. Where suitable, a replacement artist will be arranged.

2021 Cruise
What are the dates for the 2021 Super Cruise and what is the itinerary?

Super Cruise 2021 will depart Sydney on November 23rd and returns to Sydney, Australia on November 30th, 2021. This is a 7-night itinerary with ports of call in Noumea (New Caledonia) & Mystery Island (Vanuatu). Please find the full itinerary below:

Day Date Ports of Call Arrival Departure
Tuesday 23-Nov-21 Sydney, Australia 4:30 PM
Wednesday 24-Nov-21 Cruising
Thursday 25-Nov-21 Cruising
Friday 26-Nov-21 Noumea 8:00AM 5:00 PM
Saturday 27-Nov-21 Mystery Island 7:00AM 3:00 PM
Sunday 28-Nov-21 Cruising
Monday 29-Nov-21 Cruising
Tuesday 30-Nov-21 Sydney, Australia 6:30 AM

 

Please note, the ship may change course at any time without notice if their intended course could in any way endanger passengers.

    • Where do I go if I have a complaint on board regarding people’s hygiene and social distancing?

Please contact Royal Caribbean’s Guest Services Team on Deck 4 on board.

What information can you give me on the ship?

Ovation of the Seas is a Quantum-class cruise ship and had her maiden voyage on 16 April 2016. Ovation of the Seas holds 4,180 passengers at double occupancy and a maximum of 4,905 at full occupancy. Performance spaces include the Royal Theatre, TWO70, the Music Hall and old favourites like the Schooner Bar and soon to be Boleros!

Treat your taste buds to a whirlwind tour around the world with family-style Italian dishes at Jamie’s Italian by Jamie Oliver, American steakhouse classics with contemporary flair at Chops Grille℠, and over-the-top culinary creations that blur the line between dreams and reality at Wonderland Imaginative Cuisine.

Complimentary dining options include the Main Dining Room (Silk, Chic, The Grande and American Icon Grill), Windjammer Café, Solarium Bistro, Coastal Kitchen (GS suite and above & pinnacle members), TWO70 Café, Café Promenade, Sorrento’s and the Dog House.

Speciality Restaurants have a surcharge applicable (either set pricing or a la carte) and options include Chef’s Table, Wonderland, Jamie’s Italian, Michael’s Genuine Pub, Chops Grille, Solarium Bistro, Izumi, Vintages Wine Bar, Fish & Ships and La Patisserie.

Lastly, the activities onboard Ovation! Take the plunge on the RipCord by iFLY skydiving simulator or check out 360-degree views 300 feet above sea level in the North Star! Want to keep your feet on the ground? Play basketball, rollerskate, or ride bumper cars at the Seaplex.

To find out more about this beautiful ship, you can watch this ship tour here: https://www.youtube.com/watch?v=GN5pjHKop3c

Where can I view a deck plan of Ovation of the Seas?

Visit the Royal Caribbean website here: https://www.royalcaribbean.com/aus/en/cruise-ships/ovation-of-the-seas/deck-plans/2038/03

Are there children’s facilities available on board? Can kids come on this cruise?

Royal Caribbean have a fantastic kids club on board Ovation of the Seas, catering for children from six months right up to teenagers! There is something for everyone at Royal Caribbean’s signature Adventure Ocean which offers a variety of activities and programming for children and their families to ensure there is plenty to do onboard. Royal Caribbean has dedicated facilities for children, where trained crew members supervise the children and guide them through different daily offerings.

Many of our artists bring their families on board, including children too so you never know who might become your kids cruise bestie for the week!

Where is the cruise leaving from?

Ovation of the Seas will depart from the Overseas Passenger Terminal in Sydney for Super Cruise 2021. The address for the OPT is 130 Argyle Street, The Rocks, NSW 2000

For information on the Overseas Passenger Terminal as well as facilities & services, please click here or visit https://www.portauthoritynsw.com.au/cruise/cruising-faq/overseas-passenger-terminal/

How many days will the cruise go for?

Cruisin’ Country & Rock the Boat 2021 (2021 Super Cruise) is a 7-night itinerary.

Will there still be shore excursions?

Yes, shore excursions will be available in Noumea and Mystery Island. These will be available closer to sailing.

Will there be beverage packages available to purchase on this cruise? When can I purchase it?

Beverage packages will be available on this cruise; however, they will not be available to book until closer to sailing date, approximately 2 months prior which is when all of our passengers will be provided with online check in details where you can log in and pre-purchase add-ons such as drink packages, specialty dining and shore excursions. Pricing for beverage packages varies between cruises and duration time, but for the ultimate beverage package, we recommend budgeting approximately AUD$90-$100 per day.

Please note: Any guest wishing to purchase an alcoholic beverage package must do so for all guests of legal drinking age in the same stateroom, for sailings on or after December 31st, 2017. We cannot make any exemptions to this rule, even if a medical certificate is presented.

Do you have options available for people with special dietary requirements?

Royal Caribbean pride themselves on their fantastic cuisine and understand the diversity of passengers’ food requirements. If you have any specific food requirements, such as lactose/gluten intolerance, veganism etc, simply tell your Cruiseco agent when booking. There are vegetarian and gluten free options on every menu.

 

A full list of Terms & Conditions can be found here: https://www.supercruise2021.com.au/ 

if you have any questions that are not on this list below please communicate with your travel agent as your first line of contact, or alternatively Choose Your Cruise via enquiries@chooseyourcruise.com.au or by calling our office on 1300 247 371.

By Caitlin Manov

I am the Project Manager for Choose Your Cruise, and have been working for CYC since 2011! I have since had over 200 days at sea and love working in such a diverse work environment that combines music and travel. I also love to write, and you may even catch me around the ship interviewing some of your favourite acts on board. If you have a question you would like me to ask them, you can email me caitlin@chooseyourcruise.tv for the hard hitting questions!!
Get On board
Your Next Cruise Adventure